Once the returned products have been received and checked, we will check that they have not been used, that they have no defects and that they are accompanied by all accessories, manuals and intact packaging as per the original shipment.
THE RETURN OR EXCHANGE WILL NOT BE ACCEPTED OR WILL BE PARTIALLY ACCEPTED IF ONE OF THESE SITUATIONS IS PRESENT:
- IF THE STAFF IS NOT CONTACTED TO PROCEED WITH THE RETURN
- ITEM RUINED BY THE CUSTOMER OR BY ITS USE
- LACK OF ONE OR MORE ACCESSORIES/PACKAGING OF THE PRODUCT
- IN CASE OF REFUSAL OF THE GOODS. IN THIS CASE, WE WILL PROCEED WITH A PARTIAL REFUND, FROM WHICH ORAM SRL WILL SUBTRACT THE SHIPPING COSTS FOR THE RETURN TO THE STORE