Each purchase made on our website www.oramonline.it is governed by the following general conditions of sale and by the attachments. We reserve the right to change these conditions; the new conditions will take effect from the moment they are published on this site. Therefore, in order to avoid any misunderstandings, we invite you to carefully read the conditions of sale that follow every time you decide to purchase any product on the site: www.oramonline.it
You are buying from Oram Srl, Via Emilia Est 935, 41122 Modena (MO) - VAT number 02962240368 - E-mail: [email protected]
Characteristics of the goods
The goods that can be purchased on our site in compliance with the methods indicated below are those present in the electronic catalog referred to in the aforementioned site at the time of placing the order as described in the relevant information sheets.
The unit price of each individual product is specifically shown on our site in correspondence with the indication of the products themselves and are to be understood as including VAT. Shipping costs must be added to the unit price of the goods, the amount of which varies according to the delivery method requested. The determination of the price identified on our site must be considered valid and binding until its subsequent modification and integration.
The prices expressed on the site are valid only and exclusively for purchases made online on the oramonline.it site, even by making the withdrawal in the store, the price is to be considered exclusive for purchases made on the site.
Discounts and Voucher Codes
The discounts applied to the products on the site are reserved for exclusive use for orders placed online, it is not possible to obtain or request the same discounts even in local Oram stores. The same rule also applies to Voucher Codes: they can only be redeemed online and according to specific limitation criteria.
The goods for sale on oramonline.it benefit from discounts and promotions different from the store. The promotions are valid only online and on goods available in stock.
It is not possible to apply discounts on orders of new material and goods not available in stock.
Shipping costs are charged to the customer and are specified on the order form. The shipment will always be accounted for with a regular tax payment or accompanying invoice, which, unless otherwise indicated by the customer, will be included in the package. In the case of invoicing the goods, the customer's personal data must be complete, indicating, in addition to the VAT number, also the tax code and PEC address or recipient code.
The information contained on this site does not constitute an offer but is a mere invitation to propose. Your orders will be effective as an irrevocable proposal; the company Oram Srl reserves the right to accept them within ten working days, in whole or in part, by sending you a confirmation e-mail message, which in any case will contain a confirmation of the conditions set out below. The sales contracts will be considered concluded when you receive the aforementioned confirmation message. Please print and keep your confirmation email communications. The written order confirmation may also be forwarded, upon request to be sent via e-mail, by means of a registered letter with acknowledgment of receipt or fax.
Each purchase made on www.oramonline.it is independent of registration. However, it is possible to register an account, free of charge, for archiving and checking orders placed for future use.
Methods of delivery and payment
The company Oram Srl can accept orders for delivery in the territory of the Italian state, Europe and the rest of the world. The delivery times of the ordered goods are purely indicative.
The expected delivery terms are not mandatory, but only indicate the average period of time necessary to deliver the products. The shipment of the goods will take place within the terms provided and indicated in the order confirmation, with a tolerance of 20 (twenty) working days. In any case, the company Oram Srl will not be responsible for any delays or non-deliveries due to unforeseeable circumstances or force majeure; in this case, the company Oram Srl will have the right to suspend or postpone the execution of the orders. Delivery is understood to be carried out at the place of production with the return of the goods to the carrier.
Upon delivery of the goods by the courier, the Customer is required to check:
- that the number of packages delivered corresponds to what is indicated in the order;
- that the packaging is intact, not damaged, or otherwise altered in any way;
- any external damage or the mismatch in the number of packages, must be immediately reported to the courier making the delivery by adding the wording "withdrawal with reserve" on the accompanying document and confirmed, within 8 days by registered letter with return receipt to the courier , whose address is specified on the accompanying document.
In the specific case of a damaged package, the accompanying document must be written "withdrawal with reserve because the package is damaged". The costs of returning the damaged package, once real responsibility has been ascertained, are borne by the company Oram Srl. Upon return of the damaged package, we will arrange for a new shipment of the goods object of the order. In case of exhaustion of the broken product, you will be contacted for a possible replacement. If you do not find any replacement products in our online catalog, we will refund the sums paid.
Payment for the goods must be made using the following forms:
Payment by immediate MyBank transfer:
Allows you to securely make online transfers using your bank's home banking service. MyBank creates a direct online connection between your bank account and our bank, avoiding requesting and storing personal data. Your digital identity and sensitive data are always protected. Immediate payment authorization reduces the risk of fraud and re-debits. Thanks to MyBank, online transactions take place in real time compared to the traditional bank transfer where we have to wait 24/48 hours for the credit confirmation.
When you access this payment method, you will be shown the list of banks that adhere to this service.
Advantages for the user:
- Secure payment from your online banking;
- Identity protected since sensitive data is not shared with third parties;
- No limits on transactions
For more information: http://www.mybank.eu
Warranties and Product Warranty Assistance
All products sold by oramonline.it are covered by the manufacturer's conventional warranty and by the 24-month warranty for lack of conformity, pursuant to Legislative Decree no. 24 of February 2, 2002. The manufacturer's conventional warranty is provided in accordance with the methods illustrated in the documentation inside the product packaging and according to the manufacturer's instructions. The 24-month guarantee pursuant to Legislative Decree no.24 of February 2, 2002 is reserved for the private consumer (a natural person who purchases the goods for purposes not related to his professional activity, or makes the purchase without indicating in the form order a VAT number reference). In the event of a lack of conformity, oramonline.it will send the item to the Manufacturer (at its own expense) in order to restore the conformity of the product by repairing it or, if this is not possible, by replacing it.
The shipping costs for returning the goods under warranty are charged to oramonline.it.
The customer is responsible for the costs of sending the product that must be checked for the Guarantee, he can choose to return the goods by courier, request collection or take them personally to one of our stores.
Right of withdrawal
The right of withdrawal applies only to natural persons (consumers), thus excluding purchases made by retailers or by subjects who, for any reason, purchase for resale to third parties. The consumer, as a natural person, as identified above, in compliance with the provisions of the Italian legislation on the subject (Legislative Decree No. 206 of 6 September 2005) has the right to withdraw from the stipulated sales contract, within 14 working days of receipt. of the goods, without any penalty and without having to specify the reason.
He will have to return the goods object of the withdrawal to Oram Srl who will refund the price of the returned goods, excluding the costs incurred by Oram Srl for shipping. To exercise the right of withdrawal, the consumer must send an email to [email protected] with all the details of the order and follow the instructions on the Returns and Exchanges page. You can send the aforementioned communication, again within the deadline indicated above, also by means of a telegram, with the obligation, in this case, to confirm, within the following 48 hours, your withdrawal by registered letter with acknowledgment of receipt. Always within 14 working days of receipt of the goods, he / she must return to the company Oram Srl, by means of shipment by courier, to the address indicated above, at his own care, responsibility and expense, the delivered products which must be intact (the substantial integrity of the returned goods is an essential condition for exercising the right of withdrawal) and in the original packaging; failing that, the withdrawal will become ineffective.
Without prejudice to the fulfillment of the above, the company Oram Srl will reimburse the amount already paid by the consumer, except for the shipping costs undertaken by Oram Srl, as soon as possible and in any case within 7 working days from when the product object of the made. However, the right of withdrawal is excluded if the goods to be returned are not substantially intact and in a normal state of conservation.
It is advisable to use a courier or other suitable means for the shipment to allow the traceability of the shipment. It is understood that Oram Srl will not refund the goods covered by the withdrawal, if it does not receive the relative delivery.
Any and all disputes and / or complaints regarding the execution of contracts, including alleged product defects, must be submitted by registered letter addressed to the company Oram Srl at the address indicated above, and must reach the latter within the peremptory term of ten days from the date of receipt of the goods. The dispute, or the complaint, does not suspend the buyer's obligation to pay the price. Any changes, of any nature, made by the buyer on the products supplied by the company Oram Srl preclude any and all disputes and / or complaints.
Processing of personal data for the Newsletter
The data collected when registering for the Oram newsletter (name, surname, email, registration date and IP address) will be processed by Oram Srl only and solely for the purpose of sending emails with promotions on products on sale, new products arriving or arriving in warehouse and new events in via Emilia EST 935. The newsletter is and will always be free, even before, during and after sending the emails, no costs will be applied either by Oram Srl or by others. Your personal information collected during registration will be used only and exclusively for the aforementioned purposes and will never be transferred to third parties for any type of activity. At any time you can unsubscribe or modify the data in our possession using the link provided with each email sent.
We will never contact you personally, unless you provide us with an explicit request or if you want to ask us some questions.
The data manager can be reached at the registered office in via Emilia EST 935, 41122 Modena or by email at [email protected]
Processing of personal data for purchases on oramonline.it
For any dispute that may arise in relation to the interpretation or execution of this term and conditions of use of sale, the exclusive competent court is that of Modena.
The clauses covered by this agreement are an integral manifestation of the parties' will to negotiate and replace, by their express wish, any other agreement or provision previously existing between them on the same subject.
The same clauses are also the result of an express discussion between the Parties, as Articles 1341 2 ° c are not therefore applicable. and 1342 2nd c. C.c.
Updated on 12/08/2019